Online Customer Relationship Management

EcommercePartners.net Customer Relationship Management Solutions grow and protect your business's most valuable asset - your customers.

EcommercePartners.net Customer Relationship Management Solutions grow and protect your business's most valuable asset - your customers.

Our custom software will help you to understand, communicate, and satisfy your customer better than your competition. At the same time, our solutions will reduce expensive administration costs by automating time consuming tasks.

eCRM - Know Your Customer

Our solutions will give you the power to automate lead generation and build in-depth customer profiles that you can use to up-sell products and services and effectively target marketing and promotional material. Gender, interests, location, buying patterns and purchase history are invaluable tools for successful customer management.

Connecting Through Email Campaigns

ECPGroup provides smart email system for connecting with your customers. We give you the power to create highly personalized communications that are much less expensive and far more effective than traditional print media.

By analyzing responses to email campaigns, we can refine your customer profiles. We then use this information to craft tailored promotions that your customers will welcome. Careful email segmentation lowers your unsubscribe rate while increasing your conversions. Response reports also indicate the potential of new products aiding in inventory management, production forecasts, and marketing decisions.

Understanding Visitor Behavior

Knowing as much as possible about visitor patterns and habits allows you to make the most cost-effective and profitable marketing and site decisions. How users interact with your site, which pages they visit, how long they stay on the site, and where they exit uncovers your site's strengths and weaknesses. Discovering where they arrived from, which keywords they used, and whether they tried natural search or PPC will inform and enhance your marketing campaign.

Manage Your Customer's Expectations with an eCommerce CRM

Customers today demand instant gratification. An inability to provide appropriate information about your service or a customer's account will cost you business. Our solutions include auto-response email applications and self-serve account access that inform your customers and answer their questions easily and effectively.

Build Customer Loyalty

ECPGroup builds effective loyalty campaign software that generates return business and keeps your customers from your competition. Our online CRM software manage customer referral discounts and reward programs.

Instant Reports

Analyzing visitor behavior guides decisions on how and where to make site upgrades. ECP provides robust, customized analytics that can be scheduled for delivery via email to multiple addresses.

Reports include:

• ROI tracking of keywords, PPC, and marketing campaigns

   

• Key performance indicator reports - find out how site tweaks effect conversion

   

• Click fraud reports - control your costs!

   

• Funnel reports - see which sections turn browsers into buyers. Pinpoint exit and abandonment areas and key conversion pages.

Cut Your Costs

ECPGroup builds systems that reduce your dependence on customer care specialists who answer customer questions and collect customer data. Our Web-based applications dynamically respond to customer inquiries and give customers access to individual account or service information.

Competition makes it increasingly difficult to attract and retain customers. Your level of service must exceed the demands of your marketplace and your customers. EcommercePartners.net online CRM solution helps you maintain your competitive edge.