Pop-up, pros and cons
by Asi Erenberg - May 18th, 2006
Asi Erenberg is CEO of Ecommerce Partners
A few days ago I visited a bookstore in the center of the city, when suddenly… I came across a pop up. “But I’m not on the Internet right now,? I thought to myself, “I’m in the real world – the one that once used to rule! How did a pop up get here… that repulsive creature from the world of the Internet?
Well, it turns out that it wasn’t a real pop up. It was the store assistant asking if I needed help, but the minute she approached me I thought, “Hey, what she’s doing is exactly what popup windows are supposed to do – grab my attention and introduce me to an important matter that I might miss.
On our website, for example, we use pop ups for “request a quote. This pop up appears only once to the visitors.
My statistics show that approximately 30% of those who have filled the form wouldn’t have done so unless I’d caught their attention using this irritating window.
My conclusion and the conclusion of many Internet marketers is that, even though the public doesn’t like it and all kinds of pop up blockers have been created, the pop up still works.
The pop ups themselves are not bad… bad pop ups are bad. And others may actually be good and useful.
Good uses for pop ups could be:
- To encourage registration to a newsletter.
- To introduce an answer to a potential question from visitors that on the one hand you don’t want to show on the page, and on the other hand you don’t want to send to a new page at the risk that they won’t return.
- To encourage downloading of a trial version of the program.
- To introduce attractive discounts.
- A survey. For example, to ask the visitors leaving the website why they didn’t purchase.
- To show a unique, prominent characteristic of the product or service.
- As with the assistant in the book store, to ask the visitors if they need help.
It’s advisable, of course, to introduce the pop up only to those that didn’t carry out the relevant action. And this is done by planting a cookie in the surfer’s computer.
The timing is also important. It’s not appropriate to throw a pop up in the visitors’ face the moment they arrive (consider the assistant in the store offering help the minute you walk into the store – “Give me a break! would probably be your response). It’s possible, using JavaScript to delay the pop up and to introduce it only when the visitors leave the page.
The technology that controls pop ups is JavaScript, a language that runs in the browser environment. To program pop ups, it’s of course necessary to control this language.
By using JavaScript, it is possible today to overcome all kinds of pop up blockers. Pop up blockers are capable of blocking the browser’s new windows, but they can’t block a window that is on a new layer of the page, and therefore hiding the contents under it but still being part of the page.
An example of this technology can be seen on the following link in Ralph Wilson’s website that deals with marketing over the Internet:
If you wait a few seconds, a new window that will appear that prompts you to register to Ralph Wilson’s newsletter (highly recommended, incidentally – Ralph is one of the leading experts in the world on Internet marketing).
This window is not a new window in the “Bill Gates sense, and that’s why it won’t appear in the Task line of your computer and won’t be blocked by pop up blocker programs.
In summary, the correct use of pop ups can definitely contribute to improving the conversion ratio of your website! The new pop up technology enables pop up blockers to be overcome.
