Ecommercepartners.net

An interesting research tracing preferences of fashion clothing, denim in specific, was recently published. Synovate surveyed around 7,700 people in the United States, Canada, Brazil, France, Taiwan, Korea, Malaysia, Serbia, Russia and South Africa.

Some interesting culture differences originating in social norms:
French were the ones to show style differentiations (highly in favor of jeans in the office, while finding it inappropriate to wear in parties
Russians were found highest in money spending on jeans while Americans were the lowest spenders.
Brazilians are the ones to own the most pairs of jeans.
Canadian and American women faced the greatest difficulties with purchasing the right fit.

Why is this interesting? If your clients are American and Canadian women, help them build their personal online shopping experience by giving them an online tool to help them find their right fit:

• Ask them to select their shape (you may also ask for their measurement to get detailed information) and recommend the right fit and color (check MyShape.com)
• Give them style tips and feature complimentary items
• Have an “Ask Our Stylist” email address to which they could mail their fit and style questions
• Add customers’ reviews and ratings features to the products, enabling them to share their comments about the different shapes

If you have French clients, feature different complimentary items which are more suitable for casual and office environments, and if you have many Brazilian clients – it’s a good enough reason to go to next year’s carnival

Julian Gomez knows the cigar business. From selling door-to-door to Miami gas stations to managing premium cigar warehouses, he’s done it all. In 2003, Julian began selling cigars on ebay and instantly recognized the power of the Internet to take his enterprise global.

Julian saved enough money from ebay earnings to buy a simple shopping cart. Selling cigars from his apartment, Julian focused on two fundamental principles:

• Know your customers.
• Know your cigars.

Since then, CigarPlace.biz has grown into a world class online destination for cigar connoisseurs from Wisconson to Tokyo.

In 2007, Julian realized that the future of CigarPlace.biz depended on technology that enabled his business to build relationships with customers. With so many competitors entering the market, price was no longer enough; it was time to step up and lead.

CigarPlace.biz contacted Ecommerce Partners with an idea of making a site that empowered customers to discover new cigars and provided deeper insights into the products. Julian wanted to give the kind of personal service he perfected on the streets of Miami to the online world. His ambitions required a partner who had the patience to understand his vision and the skills to execute.

Over the next six months, Ecommerce Partners worked hand-in-hand with Julian to meld his vision and knowledge with the latest web technologies. ECP provided its core ecommerce 3 engine with extensive modifications to allow easy navigation via precise, industry-specific details. The result is the new CigarPlace.biz, the most comprehensive portal for cigar sales.

Ecommerce Partners is proud to support CigarPlace.biz and Julian as they move this online industry to the next level with ongoing marketing, hosting and development support.

We have a great site, with unique features not seen in this industry and a go-forward plan to keep CigarPlace.biz as the number one location for premium cigars.

Recently, you could see the use of the color in the new American Express Plum Card; Plum TV; plum-colored labels for water; and even a character in a new series of books, called Stephanie Plum, with titles including “Plum Lovin’” and “Plum Lucky”.

Trend watchers suggest several reasons so many marketers seem to be going plum. One recurring thought is that the success of technology brands like Apple and BlackBerry is giving fruit a good name, hence the proliferation of plums as well as brands like Pinkberry and Red Mango, which are both frozen yogurts. Another reason is the color being associated with royalty and sophistication.

Of course, not everyone agrees that plum is paramount. The Polo Ralph Lauren Corporation sent out e-mail messages on Thursday to shoppers that proclaimed, “What’s hot now: Think pink.”

Source - NY Times, 04/18

A Texas woman is suing Blockbuster for posting her rental selections on Facebook without her permission.
Personally I was wondering when this kind of action would happened.
Read the full article here.

Popular Mechanics has recently published an interesting 20 questions rare interview with Udi Manber, the VP of search quality for Google.

Manber gives a glimpse into how Google’s dominant engine helps you find what you want, how you can help it find you and how search is constantly evolving with the pace of technology.

“Do you find that the content on the Web is evolving to be more search-engine friendly?
It’s hard to say. It’s definitely still lacking. I wish people would put more effort into thinking about how other people will find them and putting the right keywords onto their pages.

How does search change when the content provider is in a more crowded space? Say, for instance, there are 50 Chinese restaurants all in the same area …
It goes two ways: The content provider should think about how users will look for their content, and the user should think about what words people use to write about their content. Very often people make the mistake of using a search engine as if they are talking to another person. They use all sorts of words that a person will understand, but are not going to be in the content they are searching for. You should think about what you expect to see in the actual page and search for that. Having said that, we’re doing this, too. We will take your query and try to “understand” it and match is as best we can to the content we find on the Web.”

Click here to read the full article

S to the E to the O - Listen Hommies (and by that i refer to the people who have a homepage…) - who said rap is only about gangs, money and foul language stuff?

Anthony Logistics’ site (www.anthony.com) is among 5 finalists in the Best Business-to-Consumer Transaction Web Site category!  It’s a huge honor for us here, and when among other finalists are Virgin Airlines and Virgin Money, it’s even sweeter

http://www.ad-tech.com/awards/categories.asp

Thanks for all of you who have voted for us; Keep your fingers crossed - we’ll know the final results next week (April 15th).

Ken Auletta, respected author and writer for The New Yorker since 1992, joins Charlie Rose against the latter’s bleak backdrop tonight for a chat on Google and related topics. Don’t just dismiss these two as a couple of crusty relics. They’re both media veterans with reputations for thoughtfulness. I’m gonna watch. If you miss the broadcast and wonder why I’d bother to care, watch it online here at your convenience.

18 January 2008 UPDATE! Sadly, Auletta never materialized last night, and I’m wiping egg from face. If you tuned in at my urging — unlikely, judging from my colleagues’ tepid reactions — please accept this Economist story covering Google’s recently revealed philanthropic initiative and Larry Brilliant, the company’s charity guru. It’s a big, ambitious plan designed to offset all that evil Google’s been doing.

Today we celebrate the birthday of our wonderful account executive Jordan. His girlfriend gathered dirt on him from everyone in the office on the sly and then unleashed a singing pink gorilla to serenade him with a witty song to the tune of “Let’s Misbehave.” It was a hit! Jordan never knew what hit him.. or why a gorilla knew so much about his personal life.

HAPPY BIRTHDAY!

To the internet entrepreneur, Ecommerce is an expansive frontier waiting to be tamed. However raw the marketplace is though, it is important to recognize that internet retail is not too different from brick & mortar retail. At Ecommerce Partners, we can attest to the capability of the internet to provide a solid online business with enough customers to flourish. What few retailers fail to realize is an online storefront takes more care and planning than their physical storefront. While there is less overhead, the clientèle is more fickle. While more people see your product, a lower percentage of them will actually buy something. These differences mean you have to take more care in constructing your users’ online shopping experience, and adjust your attitude towards the new age of retail.

Here are some ways you can prepare yourself and your business for Ecommerce success:

1. Plan ahead:
We get calls from potential clients who have product launches 2 months out and they want full-featured websites to be ready in time for their first shipment and television commercials. It just doesn’t work like that. The design process alone can take up to 2 months for a product that depends heavily on branding. Functional specifications, estimations, scheduling, and pre-production revisions all take time - not to mention you also have to wait in line for development with the other projects your chosen firm has taken on. Then there is the quality assurance and bug fixing. If you want a truly realized website, give your project 5 months minimum.

2. Invest in your storefront:
“What can I get for $3000?” Nothing. Your Ecommerce website is a storefront like any other. How much money would you invest in a brick & mortar establishment? My guess is over $200,000. You don’t need nearly that much of an investment in your Ecommerce store, but it is important to keep that perspective. Half as much will get you something truly respectable. With equal parts design, development and marketing, a solid investment will ensure a solid showing on the internet marketplace. Remember that you’re not only paying for hours put in during the actual development and design, but also the planning, strategizing and quality assurance. The mentality towards approaching an Ecommerce project should not be that of reducing costs, but instead to increase profits.

3. It’s more than just a website:
Once you have your online store, as wonderful as it is, nobody is going to know you exist unless you get the word out. Search engine optimization, search engine submission, paid advertisements, promotions, email campaigns and word-of mouth all play a vital role in getting customers to your store. Without a diverse approach to attracting customers, your site will simply fail to make you money. It is also worth noting that without an astronomical budget for all of this marketing or brand recognition, an unfocused target audience is equally as dooming. The game has progressed enough to the point where it takes a significant investment to break into a general market. Know who your customers are/will be and market directly to them.

4. Respect the marketplace:
I hear a lot of strange comments from hopeful Ecommerce website owners; they have this spiteful view of internet customers, assuming that if they cast their net wide enough, they’ll catch a few sucker fish. The methods they use include attaching suspect handling costs to every shipment to make up for their suspicious discounts, or using sub-par imaging to represent their product. These Ecommerce evils stem from the perception that the internet is still an untapped market; a lawless frontier with nothing but enthusiasm drawing the masses to digital storefronts. This is *so* 1998. The internet has matured. Quality of service and presentation will earn you a solid customer base that will be hard to shake.

5. Progress impresses more than sensation:
Even the most beautiful websites begin to feel like derelict galleons after months without any updates. Ecommerce is not a one-off setup process; you need to display your commitment to your product, brand and business by frequently updating the features and call-outs on your site. Not only does this let your customers know that your site is a priority to YOU, it opens up more of your inventory to the eyes of the public who normally don’t browse past 2 clicks. Even with a small stream of traffic, you can convert more idle browsing customers into paying customers by impressing them with your commitment.

6. Don’t be nosy:
A common tendency of Ecommerce sites is to ask for too much information from their customers. Do you really need your customers to create an account in order to shop with you? Is their phone number absolutely required? Beyond the basics of paying for the order and getting the order to their doorstep, the rest is really not your business. Studying page analytics tells us that one of the largest customer drop-offs in the order processing sequence is at pages that request irrelevant personal information to the purchasing process. The abandonment rate triples if you ask for anything more than the basics. Consumers are suspicious and on-edge from the nightly reports of identity theft, but they are willing to pay you for your product as long as you don’t impose yourself on them.

7. Inform and educate:
Your customers can’t touch, taste or test your product over the internet, so the next best thing you can do for their shopping experience is to educate them. People shop with a variety of priorities (for example, I bought my MP3 player based on battery life alone) so it is important to reach out for those who are searching for the answers to their questions. If you answer their question first, you will get the sale. The way you portray the information about your products also reflects your competence as a retailer. Describe your products objectively on the product detail pages and leave the “salesman talk” to your call-outs and external advertisements.

As the market fills out and the leaders are defined, we’ll begin to see with impunity that quality of service wins the day on the internet. With an infinitely networked social environment and the only prime electronic real estate represented by arbitrary words followed by a dot com, the only things that truly matter in Ecommerce are recognition and customer experience. If you run an online store, or see one in your future, I hope this article has helped by illuminating one or two dark corners in your understanding of the market. Most of this appears to be common sense, but it doesn’t always occur to someone unless they’re immersed in the industry like I am, so I am happy to spread the knowledge. I wish you all great success.