Back Office Integration that Boosts Ebusiness Efficiency and Customer Satisfaction

At ECommerce Partners, we provide you with a comprehensive, state-of-the-art ecommerce software platform including a solid core engine and a host of advanced components for all your ebusiness needs. In addition, we make sure that your ecommerce software seamlessly connects and synchronizes with the rest of your applications to boost overall sales and operation efficiency.

Depending on your needs, we either supply a sophisticated API for you or your ERP vendor to implement your back office integration, or we take charge of your integration needs, on our end. Either way, we help you to establish a well-organized, perfectly-coordinated ebusiness.

Comprehensive back office integration, like the one provided by ECommerce Partners, has a number of benefits. Since data only needs to be entered once to register across your entire application network, redundancies and potential mistakes are virtually eliminated increasing overall administration efficiency and decreasing costs. Back office integration also improves customer service offering administrators and clients instant access to information on products, stock quantities, individual orders, delivery times, and more. Finally, comprehensive back office integration paves the way for future growth making sure your ebusiness is ready when you want to upgrade your ecommerce platform or add new sales channels, including, for example, mobile commerce.

In particular, ECommerce Partners can integrate your ecommerce platform with the following applications:

ERP (Enterprise Resource Planning) Systems
Accounting Systems
CRM (Customer Relationship Management) Systems
Inventory Management Systems
POS (Point of Sales) Systems
Call Center Systems

Ecommerce and ERP Integration

Once ECommerce Partners integrates your ecommerce platform and ERP solution, you can upload your product catalogue via your ERP system to save time and costs. If you already have an ERP system in place, product data entry and uploading will occur automatically. What's more: Your products will continuously be available, even when you decide to upgrade or change your ecommerce platform.

ERP integration also streamlines catalogue management. You can simply use the administration console of your ecommerce platform to change or update product images, attributes, and descriptions; the information automatically synchronizes with your ERP.

As for new online orders, their transaction details are automatically forwarded to your ERP system for further processing, including fulfilment, inventory, shipping, invoicing, and more. Depending on your requirements, data can be synchronized in real-time or in batch mode.

At ECommerce Partners, we have extensive experience integrating leading ERP systems, including GCS A2000®, VRP, Everest™, and many more.

Ecommerce and Accounting Systems Integration

Whether you work with a third party ecommerce accounting system, such as QuickBooks or PeachTree Accounting®, or use a proprietary in-house solution, we can make sure it seamlessly integrates with our ecommerce platform to post orders, synchronize your online and offline inventory, process payments, and even generate shipping labels, as needed. Since each solution offers different capabilities and interfaces, we will work with you to find the best integration for your needs.

Ecommerce and CRM Integration

When we integrate your ecommerce and CRM software solution, you gain instant access to customer information. In addition, you avoid data entry duplication, streamline the ordering and shipping process, and considerably enhance customer service.

Integrating your ecommerce platform with your CRM will help you keep track of your visitors and subsequently engage them with enhanced, personalized service and relevant offerings. As new customers’ contact information streams into your CRM you can follow up either with a personal call or an automated email.

With our CRM integration you can also improve your bottom line. Since you instantly see, which products are selling well, who buys what, and what promotions work, you can optimize your marketing as well your product and service offerings to meet customer needs.

Ecommerce and POS, Inventory Management, and Call Center Support Integration

At ECommerce Partners, we also have extensive experience integrating our ecommerce software platform with a variety of POS, inventory management, and call center support systems, to cut costs, increase overall ebusiness efficiency, and optimize customer service.

Learn More

To learn more on how our ecommerce back office integration solutions can help boost YOUR ebusiness, contact us or enter your name and number here, and an ECommerce Partners’ representative will get back to you shortly.